SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been a fitness enthusiast for years, and I've tried various gadgets to help optimize my workouts. But this smartwatch has truly outdone them all. The heart rate monitor is incredibly accurate, even during high-intensity workouts which are notoriously challenging for most devices to track accurately. It's given me an unprecedented level of insight how my body responds to different exercises and helped me tailor my routines more effectively than ever before.
I’ve always struggled with keeping track of my cardio health due largely to the inconvenience of traditional methods. However, this smartwatch has completely turned that around for me! Its heart rate monitoring feature is so precise and reliable that I can now easily keep track of my cardio health without any hassle.
I've been using this smartwatch for a few weeks now, and I must say it's worth every penny. The heart rate is spot on, helping me keep track of my workouts. It’s like having a personal trainer right on your! 😄
As a fitness trainer, it's important for me to monitor not just my clients' progress but also mine. This watch with its accurate heartbeat sensor helps do just that! It allows me to understand how well I'm doing during workouts and adjust accordingly if needed – something crucial in achieving optimal health and fitness goals.
As someone who is serious about their fitness journey, this watch has proved to be an invaluable tool. The heart rate feature keeps me informed during high-intensity workouts so I can push myself within safe limits.
This watch has become more than just a timepiece; it's like having a personal wellness coach right on my wrist!
This smartwatch has become my new best friend at the gym!
Now I can focus more on enjoying my running rather than constantly checking up on myself.
Absolutely love it!
The accuracy of the heart-rate sensor in this watch exceeded all expectations - no need for those uncomfortable chest straps anymore! On top of that, it syncs seamlessly with other devices making data transfer super easy.
This little gadget not only tracks your steps but also monitors your heartbeat accurately 👍💪
What really impressed me was how comfortable it feels even when worn throughout strenuous exercise routines. And let's not forget about its amazing ability to accurately measure our pulse rates!
Beautiful watch, my husband loved it !
As a senior citizen, I find this watch incredibly useful! The heart rate monitor keeps me aware of my health status while its user-friendly interface makes it easy to operate 👵💖
this smartwatch is very reliable even when I'm doing high-intensity workouts.
This watch has helped me understand my body better and make necessary adjustments for optimal health 🌟🌜
This device offers more than just timekeeping; it’s like having your own personal wellness coach right on your wrist. The accuracy of the heartbeat sensor is impressive!
Love how effortlessly this smartwatch syncs up with my phone, providing accurate readings of my pulse throughout the day. 🏃♀️❤️
Absolutely thrilled with how accurately this gadget monitors my heart rate during workouts – no more guesswork involved! Its sleek design is also a big plus for any fashion-conscious individual out there.
perfect for those who want to stay within target zones during exercise 🎯💓
I was skeptical at first but now I can't imagine working out without it. The way it measures heart rates makes it easier to understand my body's response to different exercises. It’s like having a personal fitness coach!
This smartwatch is the perfect blend of style and functionality!
Having used this watch for over a month now, I can confidently say that it has revolutionized my workout routine. Its ability to accurately track heart rates makes me feel more in control of my health 💖
a professional athlete, tracking my vitals is extremely important in maintaining peak performance levels. Even during the most rigorous training sessions, it never fails to provide accurate data that allows me to adjust my workout intensity accordingly.
It's an essential tool for anyone serious about their health and fitness journey! The sleek design makes it something you'd want to flaunt at the gym!
Being someone who likes staying active but also enjoys tech gadgets was always tricky until I found this watch!
If there’s one thing that stands out about this watch (apart from its chic design), it would have to be the accuracy of its sensor.