SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well done, it has already survived a few assumptions and still everything approx. On the plus side, the power adapter has a USB cable, so it's easy to connect the powerbank instead of the battery. Fast delivery
This inflatable costume was a hit at the party! I could move around easily and stayed cool all night. Plus, it's so lightweight!
I've worn this to multiple now, and it never fails to impress.
💖
Love it! 👽
Good construction. Item according to the description.
this is such a fun costume! easy to inflate with the provided fan, fits well too
Cool costume. Buy a few more accessories for the harmonious look.
A great purchase for any cosplay enthusiast like myself. The design is unique and eye-catching.
love how this fits my tall frame without issue - finding costumes that fit can be tough when you're 6'5 but this one did the trick
Love it
😂 Wore this for Halloween last year - still makes me laugh thinking about people's reactions. 😂
it’s not just an inflatable suit – it’s a conversation starter wherever i go
The order arrived quickly. I didn't unpacking it because it's for a birthday gift. I will try to post another comment, once the disguisement is on my child.
Came right
Being able to see through the transparent window while wearing this was really helpful.
awesome. fits my almost 6 year old and my 9 year old, a little bit of a squeeze for my small 11 year old
this inflatable alien suit was the perfect addition to my Halloween ensemble – easy to inflate, comfortable to wear and absolutely hilarious.
i'm impressed by how well i could see through its transparent window even while moving around – safety meets fun here
👍 As someone who attends many festivals, I appreciate how lightweight yet durable this costume is. 👍
This ET Alien Costume is not just for laughs - it's made from high-quality material that can withstand multiple uses.
Recommend