SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟🌟🌟🌟🌟 I recently purchased this adorable bear-themed vest for my Maltipu, and oh boy! It's so cute that it melts our hearts every time we see her in it. The w texture is unique and gives a cozy feel while the embroidered bear adds an extra touch of cuteness. I was pleasantly surprised by how well-made it is - sturdy yet comfortable enough for my pet to move around freely. A big thumbs up from us!
I am absolutely thrilled with this pet vest purchase! The embroidery work on it is simply top-notch, adding such a lovely to the overall look. But what really gets me is its waffle design; not only does it make my cat look incredibly stylish but also keeps him warm during chilly evenings. It fits perfectly too, without restricting his movements at all which is always a concern when buying clothes for pets. This one's definitely worth every penny!
Five stars for this charming little vest ⭐⭐⭐⭐⭐! Got one for my terrier mix and she looks like the belle of the dog park now 🐾💖 . The combination of comfort and style here can't be beaten - soft waffle fabric that feels good against her fur paired with an endearing embroidered bear pattern. Plus, you can tell right away that quality hasn't been compromised whatsoever because even after several washes, both color and shape are holding up excellently.
⭐⭐⭐⭐⭐ The waffle vest is absolutely perfect for my pup, he looks so adorable in it! The embroidered bear is a cute little bonus.
This pet vest is such a great find! It's cozy, stylish and fits perfectly on my dog. Plus, the embroidered bear design is just too cute.
👍👍👍
Highly recommend!
I've bought many clothes for my pets before but none as impressive as this one. The waffle texture feels nice and soft while the bear motif gives it a unique look.
My kitten looks super adorable in her new vest. Love how snugly it fits without restricting her movements at all ❤️❤️❤️
Nice 👍
A big thumbs up from me 👍! This item combines comfort with style brilliantly; my terrier can't seem to get enough of his new outfit 🐶👕 .