SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🦖💨 The bubble machine that I recently brought into my home been an absolute hit with my children. My kids have always had a fascination for dinosaurs and bubbles, so when I saw this dinosaur-themed bubble machine, it felt like the perfect blend of their two favorite things. The design is not only appealing to children but also incredibly user-friendly. It's straightforward to use which means even my youngest can operate it without any help from me or his siblings. This ease of use allows them to be independent playing and adds another layer of fun for. What makes this toy truly exceptional is its ability to provide hours upon hours of entertainment. There's something genuinely mesmerizing about watching countless bubbles float through the air in all directions, especially when they're being spewed out by a cheerful-looking dinosaur! It keeps the kids engaged and entertained far longer than most other toys we've tried in the past. Additionally, one feature that sets this bubble machine apart from others on the market is its electric functionality. This convenient feature saves us from constantly needing to replace batteries - an issue we've often faced with other battery-operated toys in our home. Not having to worry about running out of power mid-playtime is such a relief!
got this for my niece she absolutely adores it! who knew combining dinos with bubbles could be such a crowd-pleaser? plus its electric no need for batteries big win in my book 👍
simply a blast at our place! my little ones are crazy about dinos and bubbles, so this was the ideal mix. it's user-friendly and keeps them busy for hours on end. love that it's electric - super handy!
Cool
my kiddos can't get over how much fun they're having with their new dinosaur bubble machine easy to operate and endless enjoyment not to mention no hassle with batteries because it's electric definitely recommend 👌
truly a worthwhile purchase
👍
plus point: don’t need any batteries