SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This shoulder bag is precisely the item I had been seeking for a considerable amount of time. It's not just an accessory, but also serves as a practical necessity in my daily routine. The design and functionality of this bag meet all my needs, making it an indispensable part of my life. The quality of this product has exceeded all my expectations. From its sturdy construction to the superior materials used in its manufacturing, everything about this bag screams top-notch quality. Every stitch and seam on the bag demonstrates meticulous attention to detail which speaks volumes about its durability and longevity. if you're looking for a reliable companion that can accompany you through your daily hustle while adding a touch of elegance to your look then look no further than this outstanding shoulder bag. Its blend of high-quality craftsmanship along with practicality make it more than worth considering as your go-to option for everyday use.
My wife absolutely adores this bag! She says it's spacious to carry her stuff, but not too big that it becomes cumbersome. A great buy indeed!
chic and classy!
👜✨ I am absolutely smitten with this shoulder bag! It's not just a trendy accessory, it has become an essential part of my daily routine. The design is elegant, adding an extra flair to any outfit I wear. What impresses me the most is its functionality; no more rummaging through endless clutter trying to find my keys or phone - thanks to the multiple compartments in this gem of a handbag. Not only does it look stunning but also keeps everything neatly organized inside.
Highly recommend! 😍
I must say, I'm impressed with how well made this shoulder bag is. It holds up nicely even after months of daily use 👌🏼
It's been ages since I've had such a fantastic shopping experience. This designer piece has truly exceeded my expectations in terms of both style and durability.
This isn't just any ordinary shoulder bag; its elegant design adds an extra flair to my outfits while being incredibly functional at the same time!
I in love with it!!💝 Not only does it look fabulous but also keeps everything organized inside.
Bought one each for me and mom..we're both thrilled by how premium these bags feel despite their reasonable pricing.
As someone who's always on the go, I appreciate how this bag is lightweight yet durable. It’s a lifesaver when it comes to carrying around my daily essentials!
This shoulder bag has become my constant companion for all outings - be it work or play! Its design complements every outfit in my wardrobe 😊
I must express how impressed I am with the quality, every stitch and seam demonstrates meticulous attention paid to detail which speaks volumes about its durability and longevity. As someone who's constantly on-the-go, having a lightweight yet durable companion for carrying around daily essentials is truly invaluable! This isn't just your ordinary bag; it’s a perfect blend of style and practicality – ticking all my boxes 🎯.
An absolute value-for-money purchase! This designer piece is an epitome of elegance and practicality rolled into one. A must-have accessory for anyone who loves fashion!
its too small
The perfect blend of style and functional This shoulder bag ticks all the boxes 🎯
Finally found a stylish, roomy handbag that doesn't compromise on quality. The PU leather finish gives it such a classy vibe.
The attention-to-detail is great. Thanks to whoever designed this masterpiece!