SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've got to say, this little mouse plushie has stolen my heart! It's incredibly soft and cuddly, perfect for those nights when you need a little extra comfort. The stitching is high-quality too - it doesn't look like it'll unravel anytime soon. I'm seriously considering getting another one just so I can have a backup case anything happens to this one! 😍🐭
This mouse plush toy has become my favourite bedtime buddy. It's so fluffy and soft, feels like hugging a cloud! And the cuteness? Off the charts! 🥰
Never thought I'd be this attached to a plushie but here we are. The cute design and incredible softness of this mouse toy have won me over.
so happy with my new mouse friend 🥰 super cute, snugly and just the right size for hugging. bought it as an impulse buy but now i can't imagine not having it around.
Recommend
i'm in love with how squishy and cuddly this little guy is. plus, you can't beat that sweet mouse face - makes me smile every time. 😊
ok
This is honestly the best purchase I've made in a while! The adorable mouse design brings me joy every time I see it on my bed. Plus, its softness is beyond compare - feels like holding onto a cloud! If you're looking for something that will make your day brighter each time you come home, then this toy might be what you need. 👌💖
Bought it for my niece initially, but ended up keeping it for myself 😅 It’s just too adorable and comfy not to love! Might need to order another one soon.
cute
The perfect addition to any room decor - cute, cozy, and brings instant happiness. Its quality is also impressive; definitely worth every penny! 👍🌟