SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌼💮🌺 I am absolutely smitten with this charming, petite flower pot that has recently become a delightful addition to my home. It's the perfect size for nurturing my small succulents and it seamlessly integrates into the existing decor of my living room. This adorable little flower pot not only serves as a functional piece but also adds an element of fun and playfulness that is sure to brighten up any space. The design features are what truly set this flower pot apart from others on the market. One such feature is its tail design which is just too cute for words! Every time I glance at it, I can't help but feel a sense of joy bubbling up inside me - it's like having a tiny pet without all the fuss! The high-quality nature ensures that your plants have a sturdy home while you enjoy peace of mind knowing your purchase will last. Furthermore, since introducing this new residence to my green family members, they seem noticeably happier already! As we know, plant health isn't solely dependent on sunlight and water - their environment plays an equally important role in their well-being. With their new abode being both visually appealing and structurally sound, there's no doubt about why they're thriving now more than ever before. In conclusion: if you're looking for something unique yet practical to house your smaller indoor plants or simply want to add some cheeriness into your life then look no further than this darling little flower pot! 🐈⬛🪴
I've been on the lookout something unique to display my indoor flowers, and boy did this vase deliver! Its whimsical cat tail detail caught my attention instantly - such an imaginative twist on an otherwise ordinary item. Made from high-quality porcelain, it not only looks great but also feels sturdy and well-made. This vase has definitely added some much-needed charm to our home.
👍
🌼💕This quirky flower pot has brought such joy into my home. I enjoy looking at it every day when watering my plants.
Such a charming little addition to my window sill. It's well-crafted and the cat tail design is adorable!
Absolutely love it! ❤️❤️❤️
As a guy who loves both cats and gardening, finding this gem was like striking gold! 👍 It's quirky yet stylish – perfect for adding personality to any space without being overly flashy or tacky. The quality of the porcelain is top-notch; you can tell that care has gone into crafting each piece by its smooth finish and detailed design. And let’s not forget about functionality – it does its job excellently as a flower pot while doubling up as an interesting conversation starter when guests come over!
This vase isn't just functional, but also makes for a delightful decor piece. Great buy!
The cutest vase I've ever owned! 👍
Recommend
I was pleasantly surprised by this gem of a find. The quality is impressive and the design is simply too cute for words!
👍👍👍
Gorgeous piece that blends functionality with style effortlessly. My flowers have never looked better!