SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely thrilled to share my thoughts about this baby bucket hat that has truly left an indelible impression on me. To begin with, the design of the hat is simply irresistible. The creators have put a lot of thought into it, ensuring it's not just functional but also visually appealing. It bears an adorable aesthetic that immediately catches your eye and makes you appreciate its delightful charm. It boasts a soft texture which feels gentle against delicate baby skin, making sure comfort isn't compromised at any point when your little one is wearing it. One can tell by touching it that only high-quality fabric has been used; something I greatly value as a parent who always wants nothing but the best for their child. Its wide brim ensures ample shade for your child's face and neck areas, providing essential protection from potential sun damage. its suitability for sunny days adds to its practicality making it not just an accessory but also a protective gear for kids during outdoor activities under the sun. This product goes beyond expectations and I wholeheartedly recommend parents looking out for such items give consideration to this wonderful piece.
I bought this charming little hat for my nephew as a gift and he absolutely adores it! He insists on wearing it every time he leaves the house now, rain or shine. It's made of high-quality material which is durable yet gentle on his young skin. Plus, those cartoon animals add such an endearing touch to his outfits.
The quality of this baby bucket hat exceeded my expectations – sturdy yet gentle fabric, vibrant colors, delightful patterns...everything about it screams top-notch!
nice hat 👶🏼🧡
Oh my gosh! This bucket hat is just the cutest thing ever. The animal cartoons are so adorable, they make my baby look even more lovable. It's super soft and comfortable too - perfect for his sensitive skin. I also love that it provides sun protection when we go out for a walk in the park or to the beach Such a great buy! 😍👶
We love this little hat - especially its cute animal designs. It fits perfectly and seems really comfy on my son's head.
This hat has become a staple in my daughter’s wardrobe
As a father who values both style and safety, finding this gem was like hitting two birds with one stone! Its playful design caught my daughter's interest immediately while its wide brim provided ample shade against harsh sunlight ☀️ Now she can play outdoors without me worrying about her getting sunburned.
What an incredibly cute way to keep your little one shielded from harsh sunlight! This baby bucket hat deserves all five stars 🌟
My granddaughter simply cannot get enough of her new favorite headgear featuring delightful cartoon critters all around! She wears it everywhere we go and gets tons of compliments each time 💖 The fabric feels soft yet sturdy which assures me that it will last long despite frequent use.
Absolutely thrilled with this purchase!
This darling piece not only adds charm to my toddler’s ensemble but also provides excellent protection against harmful UV rays – truly a must-have item in every child's closet!