SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟 Absolutely smitten with this plush pillow! It's so quirky and unique, really adds a pop of personality to my living room. The quality is top-notch, feels soft and cuddly while being sturdy enough for daily use. Plus it's a great conversation starter when friends come over - they can't but comment on how adorable it is! Highly recommend if you're looking for something different to spice up your decor.
Adorable and unique, this plush pillow brightens up my day! It's not only comfy also a fantastic conversation starter. Love it!
Perfect for kids; sparks imagination and doubles as a cozy companion.
I'm pleasantly surprised by this fun yet practical purchase. The design details are impressive; worth every penny spent on it.
This insect-themed pillow is the cutest thing I've ever bought! Super, cheerful design - makes me smile every time.
This insect-themed plush pillow has become an instant hit at our house! My kids adore its creative design and often use it as their companion during storytime. Not only does this item serve as a cozy cushion, but also sparks their imagination and interest in nature's tiny wonders. A win-win situation indeed!
Quirky, unique pillow! Adds personality to my space. Love it!
An instant hit with my kids! This creative cushion sparks their imagination and doubles as a cozy reading companion. Highly recommend!
Super cute and comfy insect-themed cushion - a real mood booster.
wasn’t sure about getting an insect-inspired pillow at first but now I’m glad I did 🐞 It’s surprisingly comfortable – didn’t expect something so fun could be practical too! Also appreciate the attention to detail in the design; doesn’t look cheap or mass-produced like some others out there... definitely worth every penny 👍
A fun yet practical purchase with impressive design details. Worth it!