SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟 Absolutely love this bag! It's super sturdy, stylish and roomy enough for all my essentials. Perfect for everyday use or travel.
no more digging around in an oversized purse this shoulder bag is a lifesaver it's the perfect size holds everything i need without being too bulky 👍
This canvas beauty has become my go-to accessory. Its durability matches its style, making it a standout piece that complements any outfit!
i'm totally smitten with this bag 😍 the quality of the canvas is top-notch feels great to touch and looks even better. plus so much storage space!
I've been using this shoulder bag non-stop since I got it - durable, practical, and oh-so-chic! A must-have for anyone who values both fashion and function.
this is seriously the best purchase i've made in a while... practicality meets style with this one folks 😉
The balance between functionality and design in this canvas shoulder bag is just right. It fits all my things comfortably without compromising on style – definitely worth every penny spent!
Stellar shoulder bag! It's practical, stylish and oh-so-durable. A must-have indeed!
fine
This canvas wonder is a gem - durable, chic and fits all my essentials with ease.
i'm totally in love with the quality of this bag it feels great looks even better plus loads of storage space 👌
A perfect blend of style and utility - I can't stop using fantastic shoulder bag!
this has got to be the best buy i've made recently... where style meets function 😉
The balance between design and functionality in this canvas piece is spot on. Fits everything perfectly without compromising on style – worth every penny spent!
I adore how sturdy yet fashionable this shoulder bag is. Definitely one for keeps! 🥰
can't get enough of my new favorite accessory it's just too good 😍 holds everything i need without being cumbersome