SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The boho vibe of this bag is absolutely spot-on and seems to be tailor-made for the summer season! The unique aesthetic appeal it carries is not just trendy, but also effortlessly stylish. It has that free-spirited, nonchalant look which perfectly complements the laid-back mood of summers and easily blends with any casual outfit. What I particularly love about this bag is its versatility. It's an excellent carry-all option, making it suitable for a variety of occasions. Whether you are planning on heading out for a leisurely picnic in the park or going shopping at your local farmer's market over the weekend, this bag serves as an ideal companion. Its spacious interior provides ample room to hold all your essentials comfortably. Another noteworthy feature of this bag is its sturdy construction. This ensures longevity so you can enjoy using it summer after summer without worrying about wear and tear. You can tell by its build that it's designed to withstand regular use while maintaining its attractive appearance. But what truly sets this bag apart from others is how effortlessly chic it looks – turning heads wherever I go! The design speaks volumes about attention to detail; every stitch and seam adds up to create something visually delightful yet practical.💖💖💖
this straw tote! it's my go-to for summer beach trips. lightweight, roomy and oh-so-stylish. totally in love 😍
No caps here because this bag is just too cool for that. its boho vibe screams summer fun and the space inside can fit all my picnic or shopping needs. plus, it’s sturdy and always gets me compliments.
🌞 This tote is my summer staple! It's lightweight and roomy, making it perfect for beach trips. Plus, it's super stylish – I'm totally smitten with it!
it's surprisingly spacious – great for carrying all my essentials during weekend outings or when I hit the gym.
ideal
Love the boho vibe of this tote, it's a summer essential! Roomy and stylish, perfect for beach. 😎
super trendy!
This bag is not only fashionable but also practical!
cool
Crazy about this tote!