SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely smitten with this double layer anklet that I recently purchased. The feature that has particularly caught my attention and won my heart is the cute little elephant pendant hanging from it. This tiny detail adds a unique charm to the accessory, making it visually appealing and delightful. 💝 It's a lovely blend of style and simplicity, making it versatile enough to pair with any outfit in my wardrobe. One aspect I'm incredibly impressed with is how lightweight the anklet feels on my ankle. It doesn't weigh down on my foot at all. Instead, its feather-light presence makes me forget that I'm even wearing anything around my ankle! This comfort level makes it perfect for daily wear without causing any discomfort or inconvenience. I appreciate that despite being lightweight, there's no compromise on the durability of this piece. It seems robust enough to withstand regular use without losing its shine or getting damaged easily.
this ank is just awesome!! the design looks so stylish and the elephant symbol gives off such positive vibes 😊 very comfortable on my ankle doesn't feel heavy at all!
this anklet is superb!! looks so chic extremely comfy on my ankle doesn't feel heavy at all!
cool
Purchased this piece as a surprise for my girlfriend, and she absolutely adored it!
this trinket is simply amazing!! ultra stylish
Adore this anklet! beyond cute! 🌟
Got this delightful anklet recently and I can’t get enough of wearing it! Love how comfy it feels around my ankle and that cute boho-style elephant charm adds something special to its overall appeal.🐘
Good for everyday wear
the design of this anklet looks fantastic!! 😊
Perfect gift choice! 💖