SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I started using them, it was clear they were going to be my essential. The pairing process? Seamless as can be. You won't have any trouble getting them connected and ready to go - no fuss, no muss. Now let's talk about the audio quality on these bad boys because it is seriously impressive. It doesn't matter if I'mming out to some tunes or catching up on my favorite podcasts; everything comes through crystal clear with an excellent balance of bass and treble. They've got this rich sound that just fills your ears in the most satisfying way possible. And don't even get me started on how lightweight they are! Honestly, sometimes I forget I'm even wearing them. That's how comfortable they feel in my ears – like little fluffy clouds of sound floating around in there without causing any discomfort whatsoever. Whether you're working out at the gym or just chilling at home, these earbuds fit so well into your daily routine that before long you'll wonder how you ever got by without them. And hey, we all know how easy it is to misplace stuff but with these being so light yet fitting snugly in your ears...well let’s just say losing 'em isn’t something you need to worry about! So yeah if anyone asks for a recommendation for a solid pair of go-to earbuds for everyday use - those would definitely be mine hands down! Lightweight comfort paired with killer audio quality and hassle-free connection? What else could one ask for from their trusty auditory sidekick?
These earbuds are a lifesaver during my daily runs. They stay put and the noise cancelling is just fantastic! 🎧
These earbuds have completely transformed my workout routine. The noise-cancelling feature allows me to fully immerse myself in the music and focus on my workouts, without any distractions from the outside world. Plus, they're incredibly comfortable to wear even during long sessions - it's like they were made for my ears! And let's not forget about the sound quality which is absolutely phenomenal; every beat comes through clear as day.
best purchase of the year, hands down. sound quality is out of this world no more annoying background noises.
Never knew sport earbuds could deliver such crystal clear sound while also blocking all gym noises - it's like having your own personal concert every time you hit play.
ok
i love how comfortable it feels even after hours of use, plus they look stylish too 👌🏻
If you’re looking for high-quality sport earbuds that deliver in terms of both design and functionality then look no further! These babies come with advanced noise cancelling technology that effectively blocks out background noises allowing you to enjoy pure music regardless of where you are – be it a noisy gym or crowded subway train. Moreover, they pair instantly with any device saving you from unnecessary hassle & their lightweight design makes them super comfortable to wear all day long.
I'm blown away by their performance in noisy environments - perfect for my subway commute.
wow just wow!! never knew sport earbuds could deliver such crisp sound while also blocking all that gym noise 💪🏼
Excellent
I've been using these earbuds for a while now and I can confidently say that they are worth every penny. The 5.2 ensures seamless connection with no lag whatsoever, making them perfect for watching movies or taking video calls. They also boast an impressive battery life which means less time charging and more time enjoying your favourite tunes. But what really sets them apart is their effective noise cancellation - it’s like stepping into your own private concert hall!
These earbuds have completely changed my workout routine. The noise-cancelling feature allows me to focus on my workouts, and the sound quality is exceptional!
Satisfying
Long-lasting battery life and superior comfort make these a must-have for any music lover. No more annoying wires or background noise.
I'm impressed with how well these block out external noise Now I can enjoy pure music without any distractions – truly an amazing experience!
Absolute game-changer in terms of design and functionality: sleek, modern look paired with effective noise cancellation technology makes them perfect for both work and play.
recommend