SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👻 Absolutely loved this costume set! The blood print details were so realistic, it gave everyone a good scare. Perfect for our Halloween party!
These costumes were a total hit at our annual Halloween bash! My partner and I wanted something unique, terrifying yet comfortable to wear all night. These outfits checked all the boxes. The blood-soaked details added just the right amount of horror element making us stand out in the. Plus, they fit perfectly - not too tight or loose which is usually a concern with costume sets. Definitely recommend for anyone looking to make their Halloween unforgettable!
My boyfriend and I wore these to a haunted house event. We got so many compliments! They fit great and were surprisingly comfortable too.
These costumes are just perfect for couples who want to stand out at any spooky gathering. Comfortable, breathable, and downright terrifying!
super comfy and fits perfectly
This ensemble is fantastic! Wore it to a cosplay event recently - what an unforgettable experience! The quality is top-notch.
The outfits look incredibly real with all those blood stains 🩸 Great choice for horror fans like us looking to make an impression on Halloween night!
I've been searching high and low for something unique like this one... It's not just another nurse & doctor outfit but has that extra horrific touch that makes you the talk of the town 👌
this was such a hit at our halloween prom!!! we won best couple’s costume thanks to its standout design 🏆
Absolutely nailed my performance in these horrifying outfits. They're comfortable enough for long wear which was crucial during rehearsals and final act.
💀👍👍👍👍
My partner and I rocked these costumes at a Halloween prom. They were comfortable, fit well, and the blood added an eerie touch. We even won 'Best Couple’s Costume.' Highly recommend for any spooky event!
I wore this nurse & doctor duo set with my friend for a theatrical performance we had been preparing for months. The audience was genuinely spooked by our appearance! Not only did these costumes look horrifically real due to those bloody prints but also felt very comfortable during our long act on stage which was crucial for us. I must say, it's an ideal choice if you're looking to elevate your performance or any spooky event.
If you’re looking to own your Halloween party then trust me, go with these costumes. They have everything from comfortability, fitting sizes, to scaringly realistic designs- they’ve got it all covered up!!
Such a fun and unique outfit! I wore this to my annual Halloween party and everyone was asking where I got it. The blood stains really added that extra creepy factor.
Used these for our haunted house event, they were a massive hit! They're super comfortable even when worn for hours. Plus the bloody details are so realistic, gave us all the chills!