SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 Absolutely in love with this set! Our little pumpkin looked adorable and was so comfortable all day. The material is soft, breathable, and perfect for the unpredictable fall weather. It's not every day you find a cute outfit that also keeps your baby cozy and warm. Plus, it washed up beautifully - no fading or shrinkage at all. Definitely recommend this to any parent looking for quality baby clothes!
Adorable and practical! This set is perfect for the fall season. The fabric is soft, gentle on baby's skin, and the designs just too cute. It's a great combination of style and comfort.
Perfect fall set! Soft, cute and comfy - my baby girl loved it!
can't get how cute my daughter looked in her halloween set 😍 the fabric felt high-quality and durable yet gentle on her sensitive skin which is always a win-win situation for us parents right? she wore it to our family gathering everyone couldn't stop complimenting her look we even got some amazing photos of her wearing it will definitely be purchasing more
This 4 piece set was a hit at our family Halloween gathering! High-quality fabric, vibrant colors, and an excellent fit. My daughter looked absolutely precious in it!
I bought this 4 piece set for my granddaughter as an early Halloween gift. I must say, the designs are incredibly endearing! The patterns are vibrant yet tasteful - just what you'd want for a festive occasion like Halloween but without being too over-the-top. What impressed me most though was the fit; each piece seemed tailor-made for my little one ensuring maximum comfort throughout wear.
Adorable patterns, high-quality material. It was a hit at our family gathering!
Found this gem for my little one's first Halloween! Comfortable material with adorable patterns - she was cozy all day long. A fantastic purchase that I'd recommend to any parent.
this purchase has been such a delight i've been looking everywhere trying to find something unique yet comfy enough for my little girl during halloween season when i finally stumbled upon this gem super happy with everything from its design down to its texture truly worth every penny spent 👌