SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this little pumpkin romper! The fabric is so soft and gentle on baby's skin. Plus, it comes with a matching hat - too cute!
🎃 Adorable Halloween look for my little one. Comfortable material and easy to wash. Perfect for autumn days.
The quality of the cotton is excellent, very warm and cozy! Great for fall weather.
No better way to celebrate baby’s first Halloween than in this comfy romper, complete with an adorable hat.
😍 So much cuteness packed into one outfit! Soft fabric, lovely design... couldn't ask for more.
this outfit was perfect for our family photoshoots. we loved how soft it felt against his skin
Easy maintenance is a plus point when you have a messy toddler. This machine-washable romper has been such a lifesaver!
👶perfectly snug and warm during those cool autumn days
My son looked like the cutest pumpkin in the patch wearing this! Love that it's also super comfortable.
soft as cloud cotton fabric that didn’t irritate my baby’s sensitive skin
📸 Made our Halloween pictures extra special this year! Adorable design + comfort = win-win!
the long sleeves kept him warm while trick or treating
💕This romper made her first halloween unforgettable she looked absolutely adorable in it
good
this festive season just got better with my boy looking all cute and comfy in this romper
👌 Quality, comfort, easy maintenance - it ticks all the boxes. Highly recommend!
the matching hat was a cute finishing touch to the outfit
no rashes or discomfort after wearing this soft cotton romper
warm cozy and stylish my boy rocked his halloween look with this outfit
The playful pumpkin design is just too adorable for words! Love that it's also kind on baby's skin