SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a centerpiece that would perfectly capture the essence of Halloween without being too gaudy or cliché. When I came across this artificial pumpkin and black maple leaf arrangement, I knew my search was over. It's beautifully crafted with an exquisite balance between elegance and festivity. The vibrant orange pumpkin stands out against the stark black leaves, creating a striking contrast that immediately catches your eye. But truly sets it apart is how effortlessly it blends into any decor style - from rustic to modern minimalist! This piece has become such a conversation starter at our dinner parties, with numerous guests complimenting its uniqueness and asking where they can get one themselves.
Definitely worth every penny!
🎃🍁 a cute little addition to my halloween
This delightful blend of autumnal charm and spooky Halloween vibes is just what my living room needed! The clever juxtaposition of the traditional orange pumpkin amidst dark maple leaves creates an enchanting visual spectacle that never fails to impress visitors. Despite its dramatic appearance, it doesn't overpower other elements in the room but rather complements them beautifully. Plus, there's no need for complicated set-up procedures; you simply place it wherever you want some seasonal flair! Its quality craftsmanship ensures durability while maintaining an air of sophistication rarely seen in holiday decorations.
i adore how realistic this looks, it's not too overbearing but still noticeable enough to make an impact.
This piece has been such a hit in our house! Its unique design with the pumpkin and black maple leaf combo makes it stand out from typical Halloween decorations. Plus, it's super easy to set up!
When shopping for Halloween decorations, I often find myself torn between wanting something fun yet not overly childish or cartoonish. That's why this particular centerpiece caught my attention—the artful combination of pumpkins and black maple leaves adds just enough whimsy without sacrificing elegance or taste. While many may associate black with gloominess, here it serves as a stunning backdrop that makes the vibrancy of the pumpkin pop even more! Moreover, despite being artificial flowers and fruits (which sometimes can look tacky), these are so well-made they could easily pass off as real ones—a testament to their high-quality construction!
subtle yet strikingly beautiful.
this is one classy way to do Halloween without going overboard on the spookiness.