SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a big fan of things extraterrestrial and this mask is no exception. It's incredibly realistic, instantly transforming me into an alien being. The material is lightweight and flexible, making it comfortable for extended wear during long events like cosplay conventions. Plus the fact that it fits a wide range of adult head sizes with its adjustable fit makes it even better.
Absolutely thrilled with this mask! The realistic design truly transforms me into a convincing extraterrestrial being. Perfect for my annual Halloween party!
This mask is lightweight and flexible, making it comfortable to wear during long events. I wore it at a sci-fi convention and received tons of compliments!
Fits perfectly on my head, thanks to the adjustable fit feature. It's hard to find masks that cater to different head sizes like this one does.
Ideal for themed parties! Paired well with my alien outfit but could easily be worn solo for a bold look too.
The high-quality latex material ensures durability and flexibility. This isn't just another cheap costume accessory – you can tell real effort went into its creation.
👽💚 Instant transformation guaranteed! Never believed in aliens until I became one myself...with help from this amazing mask 😂
A perfect combo of comfort and breathability, wore it for hours without any issues. The design also gets a 10/10 from me!
love how breathable this mask is even though it provides full-face coverage, didn't feel suffocated at all
This mask has truly exceeded my expectations! Not only does provide full-face coverage for an ultimate alien transformation, but the high-quality latex material also ensures durability and flexibility. I was pleasantly surprised by how breathable it was - wore it to a themed party recently and didn't feel suffocated at all despite having on for hours.
wore it all day at comic-con without any discomfort, thumbs up for comfort 👍👍
Recommend
the full-face coverage provides an ultimate alien transformation while still being comfortable enough for extended wear.
Easy peasy pairing with any space-themed outfit or wearing solo - both work great!
A must-have item if you're trying to pull off an authentic ET look 🛸
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From Halloween parties to sci-fi conventions, this mask never fails to impress! Its realistic design pairs well with any alien or space-themed outfit but can be worn solo too if you want a bold look. What I love most about this mask though is its comfort – lightweight yet snug fit thanks to the adjustable feature catering to different head sizes.
This mask takes your alien game up several notches – trust me, you want this as part of your collection.
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