SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, I cannot overstate just how much of a game this leash and harness set has been for us! From the moment we first tried it out on our beloved little fur baby, we could instantly tell that she was more than comfortable in it. The fit was perfect right from the start. One of the things that really sets this product apart is its adjustable feature. This ensures not just a good fit, but an absolutely perfect one. We all know how important comfort is when it comes to our pets' gear - too tight and they're uncomfortable; too loose and they can easily slip out. But with this adjustable design, you get the best of both worlds: security without sacrificing comfort. Another major selling point for us has been the mesh design of the harness itself. It's not only stylish but also incredibly practical – especially during those hot summer months when walking your pet can become quite challenging due to heat concerns. With this mesh design though, our little pup stays cool even during long walks under blazing sun rays. The value-for-money aspect cannot be ignored either; every penny spent on this leash and harness set feels like money well invested rather than simply spent. Considering its top-notch quality coupled with its great functionality, I would say it's definitely worth every single cent! In conclusion, if you are looking for a high-quality leash and harness set that provides optimal comfort while ensuring safety for your furry friend during walks or outdoor adventures regardless of weather conditions - look no further! This product will certainly meet all your expectations as it did ours.
I can't believe much my kitten loves his new gear! He used to hate going outside but now he gets excited when he sees me holding harness and leash. I think it’s because of the lightweight material that doesn’t weigh him down or make him feel restricted. A big thumbs up from both of us 👍👍
cool
Great quality! Small fit my 3 small dogs. 13 pounds 9 pounds and 10 pounds
My husband bought this for our Chihuahua, Bella, last month and oh boy does she love strutting around in her stylish new outfit! Not only does it look good but also provides great control without causing any strain on her neck. We're delighted with this purchase 😊
The quality of this harness and leash set exceeded my expectations by miles! It's sturdy yet breathable – ideal for those hot summer days when you want your pet to stay cool while still being safe outdoors.
recommend
The moment I put my dog in his new gear, I could tell he was super comfortable. The mesh material allows air flow keeping him fresh throughout our long walks under the sun 🌞 Now, he is always ready for a walk!
My wife and I are thrilled with this purchase. The harness fits our terrier like a glove, and the leash gives us full control without causing any discomfort to him. This set has made our outdoor adventures so much more enjoyable.
highly recommend
If you're looking for an affordable but high-quality harness and leash set that will keep your pet comfortable during summer walks, look no further! This one ticks all the boxes: adjustable fit, breathable material... Couldn't ask for anything better!
This leash and harness set is simply amazing! My pup feels comfy in it and the adjustability feature is a lifesaver. Makes our summer strolls so much more enjoyable!
Our kitty adores her new gear! It's lightweight, doesn't restrict her movements and keeps her cool during hot days. Two paws up from us 🐾
5 stars
Bought for our small dog last month - she loves showing off in it! It's stylish yet practical; offers great control without any strain. A fantastic purchase 👌
Good quality
The quality of this harness and leash combo blew me away! Durable but breathable - just what we needed for those warm summer outings.
The order has arrived very fast and perfectly packed very good buy quality price my dog weighs 9 kilos and fits perfect
I love how easy to adjust this set is; fits perfectly whether your pet is petite or on the plumper side (like mine). Highly recommended!
Tried out this new gear on my pooch today – he seemed super comfortable thanks to its breathable material that allows air flow. Now walking under the sun isn’t an issue anymore 🌞
We're really happy with this buy. The harness snugly fits our little buddy, providing full control without discomforting him at all - making outdoor trips way more fun now.
The goods are yakisny, you can't erase the thread for shvidko, my dog is satisfied with me). I will sell my daughter!
M for 5 kg of dog. Correct quality