SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This petite powerhouse of a speaker has been nothing short of an eye-opener. Its striking green hue is not something you can just walk past without giving it a second glance. It's like the attraction in my room and I'm totally digging it! Now, let's talk sound quality because that's where this little beast truly shines. The audio clarity is simply sublime! Every beat, every note hits your soul with such precision you can't help but feel one with the music. Trust me when I say this - it takes my daily yoga sessions to another level altogether. And would you believe it? Despite its small size, there hasn't been a single instance when it failed to deliver on performance or left me hanging midway through my routine. This tiny titan always comes through for me! Another thing worth mentioning here is how effortlessly the Bluetooth connects each time without any hiccups whatsoever; no annoying prompts or futile attempts at pairing up involved. Just turn on your device and voila – you're all set for an enthralling musical journey! 🙌
I love listening to music while cooking but always struggled with poor audio from my phone speakers. Then I got this green beauty as a gift and boy, what a difference! It’s compact yet powerful - perfect for filling my kitchen with crystal clear tunes 🎶 Highly recommended!
Compact, stylish and delivers excellent sound. A real gem of a speaker!
wow just incredible 👍😊
i’m not much of a tech person but even i found this bluetooth speaker simple to use. its sleek design fits perfectly on my bookshelf, plus the green colour adds that extra pop in my room decor 💚 sound quality? top!
Impressive
Impressive battery life and seamless Bluetooth connectivity. Totally worth it!
recommend
Satisfying
Fantastic sound in such a small package!
ok
Love it