SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This cup is a camping essential! Its lightweight, durable construction is perfect for outdoor adventures. The included lid is a fantastic addition, keeping my drinks hot or cold for longer periods. Its compact size makes it easy to pack, and the titanium material ensures it can withstand rough handling. Whether for hot coffee on chilly mornings or cold beverages on a summer hike, this cup delivers every time. It's become my go-to choice for camping trips, offering convenience, durability, and excellent temperature retention—all in a sleek and reliable design.
This little gem has become an essential part of my backpacking gear. The durability of the titanium material, coupled with its lightness makes it perfect for outdoor trips. Plus, the lid helps keep debris out of your drink - bonus!
Keeps my campfire coffee hot and refreshing drinks cold. love it!
I'm thrilled with this titanium cup! Its lightweight design makes it perfect for backpacking trips. The included lid is a great addition, keeping my drinks warm longer. The durability of titanium ensures it can withstand rugged outdoor use without any issues. Its compact size fits easily into my gear, making it a convenient and reliable choice for enjoying hot beverages on chilly camping mornings.
😊 Exceptional performance from this sleek cup in all weather conditions. Maintains ideal beverage temperatures brilliantly. The added lid feature is thoughtful indeed for us nature enthusiasts.
Keeps my drinks just right!
This cup truly delivers every time during our family camping trips – keeping coffee hot on chilly mornings and refreshing drinks cold during summer hikes. The durability of titanium coupled with its lightness makes it easy to pack and carry around, making it an invaluable part of my gear.
love this titanium cup! Perfect for my camping adventures, keeps my drinks hot or cold just as I need them. Highly recommend!