SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this product; it's great for cleaning jewelry. It leaves them clean and bright in just a few minutes. I highly recommend it to anyone. It's a product that performs exceptionally well and the shipping is fast. I received it earlier than expected and found it very effective in cleaning my jewelry. I'm thrilled and grateful for the seller's attention and quick shipment of this amazing product. I recommend it to anyone interested in reviving jewelry that has been stored away and forgotten. Whether it's silver, gold, gemstones, or diamonds, just a couple of sprays, a gentle rub with your fingers, and a rinse with cold water do the trick. Let them air dry, and they'll shine like they're brand new. Thanks again for such a wonderful product!
The liquid works, but you need to keep the jewelry in it for some time to act. Then wipe it clean with a soft cloth.
I've tried it on several pieces of jewelry. After spraying and working the product in with a soft brush, then rinsing under water, all my jewelry is sparkling again!
Works as described. I'm happy with it. Since my previous cleaning solution ran out, this one is just as effective.
Good product, and I need to order more.
It's okay, but it doesn't restore items to a like-new condition. My silver pieces are cleaner but not as sparkly as I hoped.
Good, thanks! This tool is effective.
It works for cleaning both gold and silver jewelry.
I'm a bit disappointed with the effect after using this preparation; it didn't live up to my expectations set by the advertising video. My silver jewelry didn't regain the luster I was hoping for.
The bottle is small, but it cleans quite well.
It's okay, but not as great as I was expecting.
Very good product, arrived in perfect condition.
Good product, does what it's supposed to do.
It shines alright, decent results.
Everything has been good, it's the first time in my life I've been this satisfied with a product.
Well, it does clean to a certain extent, but it doesn't perform miracles.
This is an amazing product! I was shocked at how well it cleaned my chain, making it look as good as new. Thank you to the seller!
I didn't notice much difference after using it.
Good overall.
This is a good product, serves its intended purpose.
The bottle is small and contains electrolyzed water. It works, but it didn't clean a large amount of jewelry.
Received the product in good condition, but I haven't had the chance to try it out yet.
The product cleans silver very well, although it's more effective on certain parts than others.
I tried cleaning my silver with it, but the effect was very weak.
This is very effective, definitely recommend it.
Everything works great with this product, it's superb.
It cleans slightly, but don't expect dramatic results.
The product looks good, though I still haven't used it.
The product does a great job.
It's exactly as described.
The product is fine, does what it's supposed to do.
I've received the parcel but haven't yet used the product.
The solution is somewhat weak, but it's effective for light contamination.
It's good, thank you for the product.
It works perfectly, exactly as I had hoped.
This product works great, much to my satisfaction.
It's okay, but not as great as I had hoped for.
Everything is perfect with my order, thank you so much!
I haven't had the opportunity to test the product yet, so I can't confirm its effectiveness.
The product effectively fulfills its purpose. When I used it on my silver chain, the water turned black, showing it's a good cleaner.
I tried spraying it directly onto my jewelry and then rinsing it off. The result was a noticeable shine. I am quite satisfied with its performance.
The product arrived as described by the seller, though I haven't had the chance to try it out yet.
The product matches its description.
The description of the product is accurate. It works well, leaving a noticeable purity and shine on the items cleaned.
This product doesn't seem to be very effective if the silver jewelry is extremely old and tarnished.
From my experience, it doesn't clean as effectively as I had hoped.
It's brilliant! The product managed to meet my expectations quite well.
Overall, it's pretty good. Does the job adequately without being exceptional.
It seems to be functioning as intended, though I haven't noticed any extraordinary results.
The product works to some extent, but it's not quite the miracle solution I was expecting. The effect is somewhat underwhelming and doesn't entirely meet my satisfaction.