SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These lights are very cool. They change colors and blink. You can leave them off or light them with inside lights on or off as in my pictures. I'm using these for Halloween at work. I highly recommend.
I'm impressed with these pumpkin ghost candle lights. They're not just for decoration, they also provide a good amount of light which is perfect for setting up that eerie ambiance on Halloween night.
These LED candles have added a whole new level of spookiness to my home this Halloween. The flickering effect is so realistic, it's like having real candle lights but without the safety hazards.
These pumpkin ghost lights are just too cute! They added the perfect touch to my Halloween. 🎃👻
I've been looking for something like this for a time, they're so unique and fun!
love it... they are super cute 🥰
Superb
This is a must-have for all Halloween enthusiasts out there - you won't be disappointed!
No regrets buying these! They’re super cool
The quality of these lights exceeded my expectations, plus they're reusable which is great.
Excellent
They’re not just pretty, but also very practical - love how long the battery life is!
They're super funny, I love them.
recommend
Love
The flickering effect of these candle lights is so realistic, it's amazing!
The quality and design of these LED candles are top-notch. I love how each piece has its own unique character - it adds more fun and personality to my Halloween decorations!
Good quality
Absolutely adore these pumpkin ghost candle lights - they're perfect for any Halloween enthusiast!
i'm really impressed with how bright these little guys are. they definitely light up the room quite well.
I've been searching for the perfect Halloween lights and these LED pumpkin ghost candle lights are just what I needed. They're not your typical Halloween decorations - they're unique, fun, and incredibly eye-catching! The flickering is so realistic it adds an extra layer of spook to my home. Plus, they’re durable and reusable which means I can use them year after year. Definitely a great purchase!
Slightly smaller than expected but I had not read the description properly either. They are cute! Satisfied.
So great! The LED candles set the mood perfectly on Halloween night.
Loved the unique design, added an extra spookiness to my decor.
My kids absolutely love these candle lights. They make our house feel extra spooky!