SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i absolutely love this garland! the fall colors are stunning, and it looks so realistic that several people have asked if it’s real. i hung it above my fireplace mantel, and it instantly transformed the whole room into a cozy autumn space. it’s lightweight but durable, so it was easy to hang, and it stayed in place without any trouble. the leaves are soft to the touch, and the color transitions are beautifully blended. i also love how versatile it is—I’ve moved it around from my mantel to my staircase, and it looks fantastic everywhere. so happy with this purchase!
this garland added the perfect touch of autumn to my home! the colors are vibrant, and the leaves look incredibly real. i love how it instantly made my space feel cozy. 🖤
i’ve been looking for fall decor, and this garland is perfect! the colors are vibrant but not too bright, and the leaves look very natural. it’s easy to drape along my banister and stays in place without much effort. i also appreciate how durable it feels despite being so lightweight. this garland has made my home feel so festive for the season!
easy to hang, looks gorgeous, and feels like real fall leaves.
beautiful
Good leaves, real, the seller broke the price, bought for 2 euros, when the parcel arrived and wanted to buy more, they are already 6
love how this garland brought a touch of fall indoors! the leaves are soft, and the color blends are just right. i draped it across my front porch railing, and it stayed in place despite a few breezy days. it looks so natural that a few neighbors even asked where i got it. great quality, and it’s held up well so far!
Good product, all very well, as in all guides it is necessary to use several if they want to be very leafy.
this garland is the perfect touch for anyone looking to bring a little autumn into their home. the colors are beautifully rich, and the leaves have a realistic texture that makes them look almost real. i used it to decorate my dining room, and it added such a warm, cozy atmosphere to the space. it’s also really easy to work with—it drapes nicely without needing to fuss over it. the quality is great for the price, and i’m sure i’ll be using it for years to come. i’ve already gotten so many compliments from guests during dinners!
These are beautiful degorations for the curtains.
perfect for fall decor! i used it on my dining table, and it added the perfect touch of warmth. the leaves are soft but durable, and the colors look just like real autumn foliage.
very nice, as real!
The colors are vibrant and very cute, it's going to look good on my decorations.