SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a mom of three and owner of an overly curious cat, I'm always on the lookout for home decor that's both charming and safe. These LED tea lights are just perfect! They give off a soft, steady light that creates such a calming atmosphere in our living room. Plus, there's no fire risk so I can relax knowing my little ones (and fur baby) are safe. The fact they're reusable is the cherry on top - talk about cost-efficient!
These LED candles are a lifesaver! No more worrying about my pets knocking over real candles. Plus, they last so long!
Got these for a dinner party and they were perfect. Easy to switch on and off, added such a nice touch to the table settingli>
I'm all about safety first when it comes to my kids, but I love candlelight too. These flameless ones tick both boxes 🙌
Loving soft glow from these little beauties. They're so cost-efficient compared to regular candles that burn out quickly.
i've never been big on home decor but these led tea lights have changed that for me. easy to use and look great anywhere in the house
No fire risk AND hours of light? Yes please! They’re ideal for any event or just daily use at home.
these are amazing - no fire hazards around my furry friends and they give off such a lovely steady glow 😍
I hosted a garden party last weekend and used these flameless candles as part of the table setting Not only did they add an elegant touch to the overall decor, but their long-lasting glow lasted throughout the entire event! There was no need for me to worry about any fire hazards or constantly replacing real candles. Moreover, switching them on and off was effortless due to their user-friendly design. Definitely recommending these versatile gems to all my friends.
The best part is how versatile they are! Used them for an outdoor BBQ one night, then inside as mood lighting the next day 👏👏👏
bought them because i wanted something safe with kids running around...they exceeded expectations plus batteries are quick to replace!
so magical ✨