SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these are very well made and they come in different styles I love the subtle look of the glitter. these will definitely make my upcoming Halloween Party Rock
i absolutely loved these bat toppers! they were the perfect addition to my halloween party cupcakes, and the glittery design really stood out. they were easy to place on the cupcakes, and the bats stayed upright the entire time. i was worried the glitter would make a mess, but it stayed put perfectly. my guests kept asking where i got them, and they really added a spooky, fun vibe to the dessert table. they’re also sturdy enough that i plan to reuse them for future halloween parties. overall, these toppers exceeded my expectations and made my treats look fantastic!
i loved how these glittery bats added a spooky vibe to my desserts. they’re lightweight, easy to use, and look great on cupcakes or even larger cakes. perfect for halloween treats!
these little bat toppers are perfect for halloween! they added a spooky yet cute vibe to my cupcakes, and the glitter didn’t fall off everywhere like i expected. they’re a nice size and stood out well on the dessert table. my guests kept commenting on how adorable they were, and they were super easy to use. definitely added to the halloween fun!
easy to use, festive, and perfect for halloween-themed treats!
these glitter bat toppers were an amazing addition to my halloween dessert table! i used them on cupcakes, and they instantly elevated the look of the entire spread. the bats are well-made and stand up perfectly without bending or falling over. the glitter adds a fun, sparkly touch without being too messy, which was a huge plus for me. they’re easy to insert into the cupcakes, and they hold up well, even after being out for a few hours. everyone at the party loved how they looked, and i received tons of compliments on how festive the cupcakes were. what’s even better is that they’re sturdy enough to reuse, so i’ll definitely be keeping them for next year’s halloween festivities. these toppers are the perfect way to add a little extra spooky flair to any halloween dessert!
cute
these are fun, but they’re pretty flimsy. they looked nice on the cupcakes but felt a bit cheap.
such a fun addition to my halloween dessert table! the glittery bats added just the right amount of sparkle, and they’re great quality. guests kept commenting on how cute they were.
eye-catching
the bat toppers are cute but smaller than expected. they added a nice touch, though.
these bat cupcake toppers were the perfect touch for my halloween party! the glitter added a nice sparkle, and they were easy to place on top of the cupcakes. i loved how sturdy they were, too, especially since i’ve had flimsy toppers in the past. everyone loved the extra spooky touch they gave the treats, and they really tied the theme together!
love the glitter, they really made my halloween cupcakes pop!
these bat toppers were a big hit at my halloween party! they’re lightweight, sturdy, and the glitter really makes them stand out on top of cupcakes. they were super easy to use—just stick them into the cupcakes and you’re done! the bats looked adorable and spooky, and everyone commented on how cute they were. i love that they didn’t shed glitter all over the cupcakes or table, which is always a concern with glittery decorations. overall, these toppers made my desserts look extra special, and i plan to use them again for future halloween events. highly recommend!
i’m so glad i bought these! the glittery bat design is adorable, and they really made my cupcakes stand out at my halloween party. they’re sturdy enough to hold their shape but light enough to sit perfectly on top of the cupcakes. i also love that the glitter doesn’t come off easily, so they looked great throughout the entire event. a great buy!
these cute toppers added the perfect spooky touch to cupcakes!
decent quality, but the glitter falls off a little. still worked well for the halloween cupcakes.
these bat toppers are fantastic! they’re well-made and sturdy, and the glitter doesn’t fall off everywhere. they really made my cupcakes look amazing for my halloween party. highly recommend!
spooky