SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the designs are simply adorable.🎃
I ordered these for my son's school event and they were a big hit! The kids loved the spooky designs and I appreciated how easy they were to assemble.
bought these for trick or treating, couldn’t be happier with them. great quality, cute designs and perfect size for candies. 👻
Used these at our family Halloween party - what a success! They added that extra festive touch we needed.
i love how versatile these boxes are, used them not just for halloween but also my daughter's birthday party with a spooky theme!
These candy boxes are simply fantastic! I used them for my kid's Halloween party at school and it was a hit among both kids and adults alike. What sets these apart from regular treat bags is their durability - they can hold heavier treats without any issue. Plus, the vibrant Halloween-themed designs really added that festive touch we needed. And did I mention how convenient it was to choose between different set sizes? A total lifesaver for party planning.
The option to choose between different set sizes is brilliant! Got exactly what I needed without any waste.
Picked up some of these boxes on a whim... Best decision ever! Made our Halloween treat-giving so much more fun 🍬
these little boxes are such an upgrade from regular treat bags. they’re durable enough to hold heavier goodies like cookies which is awesome!
No fuss assembly + super cute design = happy momma here 😊 Can't wait to use them again next year!
Absolutely in love with the vibrant Halloween-themed designs on each box – it really brings out the spirit of this spook-tacular holiday 🕸️.
These boxes are not just cute, but also made of high-quality material. They held up really well even with some heavy treats inside.
Saved me so much time on party preparations! Easy to assemble and looked great filled with Halloween candies.
I hosted a Halloween-themed baby shower and these boxes were the perfect addition! They're not just for candies I filled them with small gifts for the guests. The quality is superb - sturdy yet lightweight, and they have such adorable designs. It was so easy to assemble too which saved me loads of time on preparations. Highly recommended!