SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i ordered these for my halloween party, and they turned out to be the perfect addition. the boxes are super cute and just the right size for small candies or party favors. the halloween designs are vibrant and fun, and they’re sturdy enough to hold heavier treats without any issues. assembly was quick and easy, and they looked great on the candy table. my guests loved the extra touch, and several people asked where i got them. they really added to the overall halloween atmosphere of the party. i’ll definitely be ordering these again next year!
i was surprised by how sturdy these are! the cute designs really stand out, and they’re ideal for holding candy or other small goodies. great addition to my halloween decorations this year!
i’m so glad i found these! they’re perfect for halloween parties or even just handing out treats to friends. the designs are fun and festive, and they’re easy to put together. they’re also surprisingly sturdy for their size. i used them for small candies, and they worked perfectly. my guests really appreciated the extra halloween touch. highly recommend for halloween celebrations!
fun halloween theme, easy to assemble, great for parties!
colorful
these little treat boxes were a huge hit at my halloween party! i used them to hold small candies for party favors, and they were the perfect size for that. the designs are super cute and really capture the halloween spirit. they’re sturdy enough to hold a decent amount of candy without any risk of tearing or breaking, which was a big plus. assembly was simple and quick, and they stayed together well throughout the night. i placed them on my candy table, and they added such a fun, festive touch to the whole setup. my guests loved them, and several even asked if they could take extra home! i also appreciate that they’re reusable—i’ll definitely be bringing them out again next year. overall, these boxes were a fantastic addition to my halloween decorations and made the candy distribution so much more fun!
these boxes are such a fun way to present halloween treats! easy to assemble, and the designs are eye-catching. perfect for parties or handing out candy to trick-or-treaters. highly recommend!
they’re festive and easy to assemble, but the material feels a bit thin. good for light candies, though.
perfect size, festive and adds charm to halloween celebrations!
these are the cutest little boxes for halloween! i used them for handing out candy to my party guests, and they were a huge success. the designs are vibrant, and they hold a decent amount of candy for their size. they were easy to fold together, and they made my candy table look so festive. definitely a fun, easy way to package treats!
cute design, sturdy enough for candy and small gifts.
i was looking for something festive to package candy for my halloween party, and these little boxes were perfect! they’re small but just the right size for candies or small gifts. the halloween designs are bright, colorful, and fun, adding a lot of personality to my party favors. i loved how easy they were to assemble, and the material is sturdy enough to hold a decent amount of candy without falling apart. they made my candy table look really cute and festive, and my guests loved receiving their treats in these adorable boxes. they’re also easy to store for future use, which is a big bonus. i’m planning to use them again for next year’s party, and maybe even for other seasonal celebrations. overall, i’m really happy with these boxes—they’re practical, cute, and perfect for halloween gifting!
festive
these little boxes were perfect for my halloween gift bags. the designs are bright and festive, and they’re sturdy enough to hold candy or small trinkets. i love how easy they were to assemble, and they look great on display. they really added to the spooky vibe of the party, and my guests loved them. will definitely buy again next halloween!
the boxes are nice, but they don’t hold much. great for small gifts, but not very practical.
the halloween designs are bright and fun, making them perfect for party favors. they’re small but just right for candy or little gifts. really added to the festive atmosphere at my event.
the designs are cute, but the boxes are smaller than expected. they work for tiny treats, nothing larger.