SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for the perfect candy bags for this Halloween season and these self-adhesive ones are exactly what I needed. They're not only practical but also add a delightful touch to any Halloween event with their spooky designs. The quality of these bags is outstanding; they're sturdy enough to hold a good amount of candy without tearing or breaking. Also, the self-sealing feature is incredibly convenient - no need for ties or clips! It made preparing treats so much easier and faster. Plus, my kids absolutely loved them! Their friends were equally thrilled to receive their goodies in such fun packaging. Definitely worth every penny!
These candy bags were a hit at our Halloween party!
love these bags so much!!
These adhesive candy pouches have truly elevated our Halloween festivities this year! Right from unboxing them, you can tell that they've been manufactured with care and attention to detail - each bag boasting unique yet appropriately creepy illustrations that instantly set the mood for some trick-or-treat fun! What impressed me more was how user-friendly they are – just fill 'em up with your chosen sweets, peel off the strip, seal it shut...and voila! A perfectly secure treat ready to be handed out. I must say that these bags added an extra layer of excitement among both children and adults alike during our neighborhood Halloween party.
I was thoroughly impressed by how sturdy these Halloween-themed bags are.
definitely buying more next year.
If there's one thing I appreciate about these self-stick sweetie pouches besides their spooktacular design - it's their quality construction! Each bag feels robust and durable enough to withstand being filled with generous amounts of candies without showing signs of strain or tear which is quite impressive given its price point. And let’s talk about convenience: no fussing around with ribbons or staples since they come equipped with a reliable adhesive strip that ensures all contents stay inside until it’s time for unwrapping by eager little hands at home 🍬🏠 Overall, investing in these has brought additional joy into our Halloween celebration and I would highly recommend them to anyone looking to make their trick-or-treat experience more memorable!
Highly recommended!
Absolute lifesaver this Halloween season!