SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased these Halloween bags for a community event, and I couldn't be happier with the outcome! The quality of these bags is exceptional - they are made from sturdy plastic which ensures that they can hold an impressive amount of goodies without tearing or breaking. This was particularly important as we had a variety of items to give away, from candies and snacks to small toys. Additionally, the size was perfect - not too big but spacious enough to fit all the treats comfortably. But what really sets these bags apart is their vibrant Halloween designs featuring pumpkins, ghosts, and bats; they added such charm and excitement to our handouts! They were so popular among both kids and adults alike that people kept asking where we got them from. Moreover, coming in a set of 100 meant there were plenty for everyone at the event. Overall, these bags not only served their practical purpose superbly but also enhanced the festive spirit significantly.
These bags are perfect for Halloween! Not only do they hold a lot of candy, but the designs on them are so fun and festive Made my trick-or-treaters very happy. 🎃👻
Got these for my kid's classroom party. They were a hit! The kids loved the spooky designs and parents appreciated how sturdy they were.
These bags were the absolute hit at my kids' Halloween party. Not only did hold an impressive amount of candy, but their festive designs also added a real kick to our decorations. Plus, being plastic meant no worries about them tearing or breaking.
i adore these halloween treat bags, they're durable enough to carry all the goodies without breaking which is definitely a plus point.
The right size, cool design, and can handle quite a load - what more could you ask from a Halloween bag? Totally worth it!
bought these for our community event last year and people loved them! we had no issues with tearing or anything like that. will definitely get again this year.
Loved how lightweight yet strong these bags are; made carrying candies easy peasy for my little ones during trick or treating 👌😊
Great quality
these halloween-themed plastic bags added such charm to our holiday decor, not to mention being super practical for holding treats!
Absolutely love how many come in one set - was enough to cover both school parties and neighborhood trick-or-treating!
Gotta say I'm impressed with their durability; none of ours ripped even when filled with heavier items. Fantastic buy!
No tears or breaks here - just lots of compliments on their cute designs from other parents during our local trunk-or-treat event 😁
Not only durable but also have the cutest Halloween designs. Perfect for any Halloween occasion.
will be a great addition to my Halloween party
I used these for a community trick-or-treat event and I must say they exceeded expectations! The size was perfect for all sorts of treats and toys, and the sturdy material held up brilliantly. The vibrant Halloween-themed designs were just icing the cake.
I've never seen kids so excited about candy bags before! The designs really caught their attention and made trick-or-treating even more fun.